Support

Something not working, or an idea to share? Write to support@getyapping.io. A real person reads every note.

Where are my videos kept?

Inside Yap on your iPhone. They aren't added to Photos and aren't sent anywhere. In Settings, Keep videos lets Yap delete them after 30 days or right after reading them, and your scores stay either way.

Does Yap send my video or voice anywhere?

No. Yap has no servers. Your words, face and gestures are read on your iPhone with Apple's on-device tools.

Yap didn't hear any words.

Yap uses Apple's speech model for your iPhone's language. The first time, it may need to download it: connect to Wi-Fi, open Yap, and try again. Very quiet takes or a language Apple doesn't support yet also come back without words.

Why does the coaching sound the same each time?

With Apple Intelligence turned on (Settings, Apple Intelligence & Siri), Yap words its coaching fresh for each take, on your iPhone. Without it, Yap uses its built-in tips, which say the same thing more plainly.

The live cues distract me.

Turn them off in Yap: You, Settings, then Live cues. You still get the full Vibe Check after each take.

I stutter. Will Yap mark me down?

Turn on stutter friendly mode in Settings. Yap stops scoring pace and filler words and never gives tips about them.

How do I share my glow up?

Open Glow up in the You tab and tap Post your glow up. Yap makes the video on your iPhone. It shows only your numbers unless you turn on Include my clips.

How do I change or turn off the daily reminder?

In Yap: You, Settings, then Reminder. There is one reminder a day at most, and none on days you've already practised.

How do I add the widget?

Touch and hold your Home Screen, tap Edit, then Add Widget, and pick Yap. There's also a Lock Screen widget and a Control Center button that open straight to recording.

My streak broke.

You get one free streak freeze a week, used automatically if you miss a day. After that the streak starts again, and your bloom and level stay.

How do I move to a new iPhone?

Turn on Sync with iCloud in Yap's Settings. Your scores, ratings and words come across. Videos stay on the old iPhone.